"Unfortunately Word has misbehaved and we couldn't update some of your citations"
When using RefWorks Citation Manager and encountering this message, some other code included in the document may have corrupted the RefWorks Citation Manager code. Try the options below:
Last option - decode your document and start over
Regardless of whether you are using RefWorks, Mendeley or any other reference manager program, the following procedure applies when you need to remove a reference from your text.
1) Remove the reference from your text in Word, not on your account (in doing so you still have access to the reference for future citations).
2) Start by placing the cursor right behind the citation in the text
3) Keep hitting backspace until the whole parenthesis is gone
4) Reapply or update your document, the reference should disappear from the bibliography
You can also remove references by selecting the inserted in-line citation text and hitting "delete" on the keybord.
Reapply or update the document to make sure the deletion was completed.